Business Process Services
Customer Support Outsourcing That Scales With Your Business
Most US business owners don't need more software. They need more hours.
If your team spends half its week answering customer emails, cleaning up CRM data, processing invoices, and chasing follow-ups, you already know the problem: every hour spent on admin is an hour you're not closing deals, building product, or growing your accounts.
That's where MaverickAssist comes in. We're a US-facing business process outsourcing company with a 350-person delivery team that's been running back-office, customer support, and operations for businesses since 2014. We handle the work pulling your team under, so they can focus on the work only they can do.
Talk to a real account manager, not a chatbot — or start with a free 3-day trial before you commit to anything.
What our BPO services cover
We don't sell cookie-cutter packages. Every engagement is custom-built around the workflow you actually need to outsource. Here are our core service lines:
Customer support & help desk
24/7 inbound and outbound support, ticketing, live chat, and call center coverage across US, UK, and Asia-Pacific time zones. Full-time trained agents — not freelancers.
Sales & lead generation
Cold calling, lead qualification, appointment setting, and CRM-driven sales follow-up. Outbound campaigns for SaaS, real estate, and home services verticals.
Back office operations
Data entry, order processing, invoicing, document management, and MLS listing updates. Daily quality control baked into every workflow.
Accounting & finance support
Bookkeeping, accounts payable and receivable, expense management, and monthly close support for businesses without an in-house controller.
HR & recruitment outsourcing
Candidate sourcing, screening, and onboarding for fast-growing teams. Ideal for US recruitment agencies that need bench capacity without recruiter overhead.
IT & technical support
Help desk Tier 1 and Tier 2, software QA, website maintenance, and CRM administration handled by certified professionals.
Looking for something more specific? See our dedicated Customer Experience Outsourcing and Back Office Services pages.
Why US businesses outsource to MaverickAssist instead of hiring
Skip the cost of US salaries, payroll taxes, health benefits, equipment, and office space. Our model delivers trained professionals at offshore rates with US-standard quality output.
Add seats during peak season — Black Friday, tax season, end-of-year — and scale back when demand slows. No severance, no awkward conversations, no recruitment fees the next time you need to ramp.
With teams spanning US, UAE, and Asia hours, your operations keep moving while you sleep. Customers in California get same-business-day responses on tickets submitted at midnight Pacific.
Our staff are full-time employees trained specifically for your industry, backed by a dedicated supervisor and a quality control process. You get in-house consistency without the overhead.
You talk to a US-based account manager who understands your business. We handle the rest — no 14-hour timezone gap between you and the person actually managing your operations.
Why companies pick MaverickAssist over the typical outsourcing firm
Most BPO providers sell hours. We sell outcomes — and we back it with a free 3-day trial before you commit a cent.
- 10+ years in business delivering reliable back-office support
- 350+ in-house trained professionals — no marketplace freelancers, no day-of-hire surprises
- 29,000+ businesses served across the US, UK, Canada, Australia, UAE, and Singapore
- Dedicated US-based account manager for every single engagement
- Live access to our internal CRM so you can coordinate directly with your team
- 9-hour daily coverage scheduled around your time zone, 5 days a week — extended coverage available
- One-month cancellation notice — absolutely no annual lock-ins
How we get you set up in 7 days
Discovery call
Talk to a US-based consultant. Walk us through the work you're trying to outsource. We come back within 24 hours with a recommended team structure and a flat monthly rate.
Discovery call
Talk to a US-based consultant. Walk us through the work you're trying to outsource. We come back within 24 hours with a recommended team structure and a flat monthly rate.
Team match
We introduce you to three or four candidate professionals from our in-house team. You interview them like you'd interview an employee, then pick the one(s) you want to work with.
3-day free trial
Your team starts on real tasks. No payment until you confirm it's working and delivering the expected outcomes for your business.
3-day free trial
Your team starts on real tasks. No payment until you confirm it's working and delivering the expected outcomes for your business.
Go live
You sign the agreement. We start invoicing. Your dedicated account manager handles communication and quality control going forward.
Industries We Support
Our customer support teams work across a range of US industries:
Real estate brokerages & realtors
MLS management, listing updates, transaction coordination
E-commerce
Order processing, customer support, returns management
Legal & attorneys
Case intake, document drafting, calendar management
Insurance & loan officers
Quote management, follow-up, claims support
SaaS & technology
Tier 1 support, QA, CRM ops
Healthcare & medical practices
Patient scheduling, billing support, records management
Restaurants & hospitality
Booking management, vendor follow-up, online review monitoring
Architecture & interior design
Drafting support, document management, client communication
Our Commitment to You
- Risk-Free 72-Hour PilotTest our service completely free of charge. Only move forward if you love the results.
- Flexible 30-Day TermsWe earn your business every month. No locking you into rigid annual contracts.
- Ironclad Data SecurityComprehensive confidentiality agreements are signed before we ever see your systems.
- Built-In Quality AssuranceEvery agent is backed by a dedicated team lead monitoring performance daily.
- Dedicated Account DirectorOne clear point of contact in your time zone. No bouncing between support tickets.
Answers to Your Questions
We provide dedicated offshore teams to handle your daily operational tasks. Whether it's managing customer inquiries, processing orders, or handling back-office admin, our goal is to take the repetitive work off your plate so your local team can focus on growth.
Our streamlined onboarding gets most teams up and running in just a few days. After our initial strategy call, we match you with trained professionals. From there, you can be live and delegating tasks within a week.
Absolutely. By leveraging our global talent pool, our clients typically reduce their operational overhead by half compared to local hiring. You get enterprise-level support infrastructure without the enterprise price tag.
No. We operate on flexible, month-to-month agreements. You can scale your team size up during busy periods and dial it back when things slow down, all with a simple 30-day notice.
Security is foundational to our operations. We utilize restricted-access facilities, enforce strict data handling protocols, and can work entirely within your secure network or VPN to ensure your information never leaves your control.
Yes. We build schedules around your specific needs. Whether you need coverage during standard US business hours or require 24/7 round-the-clock support, we align our team's shifts with yours.
Freelancers can be unreliable and require you to manage them constantly. MaverickAssist provides fully managed, full-time professionals equipped with enterprise-grade technology, supervised by experienced managers, and backed by our quality guarantees.
Our professionals are highly adaptable and experienced with major CRM, ERP, and helpdesk platforms. During onboarding, we train our team specifically on your unique tech stack and standard operating procedures.
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